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Challenge:
Damage to Overhead Sectional Door Shuts Down Truck Lane
Great White Car & Truck Wash operates several high-volume commercial locations. At Dufferin, one of their busiest sites, an 18’ x 18’ sectional overhead door was struck by a truck, causing extensive damage and shutting down one of the main truck wash bays.
Because of the door's size and tongue-and-groove configuration, a replacement section would take several weeks to source and ship. During that time, the lane would remain offline, cutting overall capacity and limiting the number of vehicles that could be serviced each day.
There was no off-the-shelf solution. Without a temporary fix, the business would face the following operational risks:
- Significant revenue loss over multiple weeks
- Limited lane availability during peak hours
- Disrupted customer flow and longer wait times
- Underutilization of a major asset
Other than waiting on the replacement part, Great White had no viable way to restore operations quickly.
Solution:
Temporary Overhead Door Repair Restores Service in 24 Hours
As an existing service partner, Door Systems was contacted immediately following the incident. Our team responded without delay and began sourcing a short-term solution while the correct door section was ordered.
Within hours, we had located a compatible panel with the same tongue-and-groove configuration. Although it wasn’t the exact replacement, it could be safely installed to restore full operation to the door.
What we did:
- Installed the temporary panel to get the bay back online
- Adjusted the setup to ensure safety compliance and performance
- Communicated clearly with the client about the long-term replacement timeline
- Provided guidance on how the temporary panel could be reused in future emergencies
Our emergency service ensured that the bay could resume operation while the correct part was on order, avoiding any long-term disruption to the wash facility.
Result:
Operational Uptime Restored and Revenue Loss Prevented
Thanks to the fast response and technical expertise, Great White avoided weeks of lost revenue and customer disruption. The site was fully operational within 24 hours of the call.
Results of Door Systems’ commercial door service:
- The damaged sectional door was restored to working condition the same day
- The location regained use of a high-revenue truck wash lane
- No additional service calls were needed — the temporary fix held
- The installed panel is now kept on-site as a spare for future incidents
- The door met all functional and safety requirements until the permanent section arrived
The customer reported zero additional issues and did not require a follow-up service call. The quick action prevented operational loss, and the site team was able to maintain service quality and customer satisfaction during what could have been a costly outage.
