Back
Emergency Commercial Door Repair Case Study
Project Overview
Finning Canada operates a high-traffic service and distribution facility in Calgary supporting mining, logging, and civil industries. At this location, a 24' x 18' sectional overhead door was struck by a delivery truck, causing significant damage that left the door inoperable and created immediate safety and operational risks at the warehouse’s main receiving area.
Challenge: Delivery Truck Accident Leaves Main Receiving Door Inoperable
Finning Canada’s Calgary facility, a key hub for servicing and supplying equipment for mining, logging, and civil industries, faced a major safety and operational emergency when a delivery truck collided with the site’s 24' x 18' sectional overhead door.
The impact:
- Knocked the receiving door off its tracks
- Left the door stuck on top of the truck
- Made the entire opening unsecured and unstable
- Created immediate safety hazards for staff and equipment
- Threatened major operational downtime
Because the receiving door controls access for incoming equipment and deliveries, the damage placed essential workflows at a complete standstill.
Solution: Rapid Emergency Response from Door Systems
As a trusted service partner for multiple Finning locations, Door Systems was contacted immediately for an after-hours emergency response.
Our team arrived within one hour. To safely clear the jammed receiving door and stabilize the opening, technicians:
- Used chain hoists to lift the 24’ x 18’ polycarbonate TX450 sectional door off the truck
- Re-secured the receiving door in its tracks
- Stabilized the damaged structure to remove safety risks
Given the size, weight, and compromised position of the door, restoring temporary function required advanced technical experience and careful handling.
Once the opening was made safe, we ordered the required replacement sections and scheduled full restoration.
Within four business days, Door Systems returned to:
- Replace all damaged door sections
- Restore the receiving door to factory-original condition
- Confirm proper operation and safety compliance
Result: Operations Restored, Safety Protected
Door Systems’ rapid response prevented significant downtime and eliminated potential safety hazards. The main receiving door was stabilized and functional again within four hours of the incident, allowing the facility to stay secure and operational while waiting for replacement parts.
Key outcomes:
- Receiving door made safe and operable the same night
- Operations restored in under four (4) hours
- Facility remained secure during repair period
- Permanent repair completed within four (4) business days
- Door returned to full factory specifications
- Client noted significantly faster response than competing service providers
By prioritizing fast emergency response and skilled technical execution, Door Systems helped Finning avoid costly shutdowns and keep critical receiving operations moving.
Why the Client Chose Door Systems
- Rapid after-hours service
- Specialized expertise with large sectional doors
- Trusted service partner for multiple locations
Related Warehouse Projects
- Emergency Overhead Door Repair at Multi-Bay Facility
- High-Speed Door Installation for Distribution Center
Secure Your Warehouse and Restore Operations
Frequently Asked Questions
A receiving door emergency includes incidents where the door is inoperable, damaged by a vehicle, or poses a safety risk, preventing trucks or shipments from entering or exiting the warehouse.
Our technicians stabilize the door using specialized lifting equipment, secure it in place, and implement temporary safety measures to protect staff and equipment before performing full repairs.
After emergency stabilization, permanent repairs, including panel replacement, realignment, and safety verification, are typically completed within 3–5 business days, depending on door size and damage.
We handle sectional overhead doors, roll-up doors, high-speed doors, and fire-rated receiving doors, tailored to high-traffic warehouse operations.
