Problem: My garage door will open 6" to 8" and then close.
Solution: The springs at the top of your garage door may be broken. If so, those will need to be replaced. If it’s been 3 years or more since the springs were replaced, we recommend doing so to keep your door operating at its best. If your overhead door has tubes, not springs, or if you're unsure, give us a call.
Problem: My garage door starts to close, but when it reaches about 6” to 8” to the floor, it opens again.
Solution: This is likely due to a photo-eye alignment issue. Photo eyes are small, plastic devices located about 10" from the floor on both sides of your garage door. These devices are equipped with lenses that emit an invisible beam across the opening of your door. If a person or object disrupts the path of the beam, it prevents your garage door from closing.
To make sure this is the issue, hold down the control button on the keypad inside of your garage. If the door closes, your photo eyes are misaligned.
To fix this issue, first make sure that there aren't any objects blocking your photo eyes. If the area is clear, follow these steps to realign them: