Commercial Door Repair Case Study
Project Overview
Great White Car & Truck Wash operates several high-volume commercial locations. At Dufferin, one of their busiest sites, an 18' x 18' sectional overhead door was struck by a truck, causing extensive damage and shutting down one of the main truck wash bays.
Door Type & Specifications
The damaged unit was a heavy-duty sectional overhead door built with insulated, tongue-and-groove steel panels designed for high-cycle, high-moisture environments. These doors are commonly chosen for truck wash operations due to their durability, ability to withstand frequent use, and reliable sealing against water and overspray.
Challenge: Damage to Overhead Sectional Door Shuts Down Truck Lane
The replacement panel required custom fabrication, which came with a standard multi-week lead time. During that time, the wash lane would remain offline, reducing overall capacity and limiting the number of vehicles that could be serviced each day.
Without a temporary fix, the business faced significant operational risks:
- Substantial revenue loss over multiple weeks
- Limited lane availability during peak hours
- Longer customer wait times and operational bottlenecks
- Underutilization of a high-value asset
With no off-the-shelf solution available, Great White had no viable way to restore operations quickly.
That's where Door Systems came in.
Door Systems’ Emergency Commercial Door Repair Solution
As an existing service partner, Door Systems was contacted immediately following the incident. Our commercial door repair team responded without delay and began sourcing a short-term solution while the correct door section was manufactured and shipped.
Within hours, we had located a compatible panel with the same tongue-and-groove configuration. While not an exact replacement, it could be installed safely to restore full functionality.
What we did:
- Installed the temporary panel to get the bay back online
- Adjusted hardware and alignment to ensure safe, smooth operation
- Verified code compliance and optimal performance
- Communicated clearly with the client about the long-term replacement timeline
- Provided guidance on how the temporary panel could serve as a future emergency spare
Our rapid-response commercial door repair allowed Great White to resume operations immediately, eliminating weeks of downtime.
Installation Process & 24-Hour Timeline
- Assessment: Damage was evaluated within hours of the service call.
- Panel Sourcing: A compatible temporary section was located the same day.
- Installation: Our technicians installed and tested the panel for performance and safety.
- Verification: Final adjustments ensured proper sealing, alignment, and compliance.
In under 24 hours, the truck wash lane was fully operational again.
Result: Operational Uptime Restored and Revenue Loss Prevented
Door Systems’ proactive response prevented a multi-week outage. The repair delivered immediate operational and financial benefits.
Key Outcomes of the Commercial Door Repair
- The damaged sectional door was restored to working condition the same day
- The location regained use of a high-revenue truck wash lane
- No additional service calls were needed; the temporary fix held successfully
- The temporary panel now remains onsite as a spare for future emergencies
- The door met all functional and safety requirements until the permanent section arrived
- The customer reported zero issues after installation and required no follow-up service
By restoring the truck bay within 24 hours, Door Systems ensured uninterrupted service quality and protected the facility from significant revenue loss.
Why Great White Chose Door Systems
- Rapid emergency response
- Expertise in commercial and industrial overhead doors
- Ability to source compatible parts quickly
- Strong existing service relationship
- Proven track record with high-volume facilities
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